{"product_id":"digital-customer-service-il-piano-d-azione","title":"Digital Customer Service: il piano d’azione","description":"\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eCONTENUTI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003e\u003cspan\u003ePer integrare i canali digitali nel servizio clienti in modo efficace hai bisogno di definire un percorso efficace. Lo faremo assieme in questo corso identificando i passi necessari e iniziando a lavorare su obiettivi e KPI grazie ad una esercitazione ad hoc.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"clear\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eDOCENTE\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cimg class=\"alignleft wp-image-236 size-medium\" src=\"https:\/\/exp.school\/wp-content\/uploads\/2019\/02\/Fabrizio_CX2020-400x267-400x267.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/exp.school\/wp-content\/uploads\/2019\/02\/Fabrizio_CX2020-400x267.jpg 400w, https:\/\/exp.school\/wp-content\/uploads\/2019\/02\/Fabrizio_CX2020-400x267-250x167.jpg 250w, https:\/\/exp.school\/wp-content\/uploads\/2019\/02\/Fabrizio_CX2020-400x267-150x100.jpg 150w\" sizes=\"(max-width: 300px) 100vw, 300px\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/exp.school\/2019\/02\/27\/paolo-fabrizio\/\"\u003e\u003cstrong\u003e\u003cspan\u003ePaolo Fabrizio\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003cstrong\u003e,\u003c\/strong\u003e autore dei volumi ‘La rivoluzione del Social Customer Service’ e ‘Vendere con il servizio clienti’\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"clear\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eOBIETTIVI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\u003cspan\u003eAlla conclusione del corso i partecipanti saranno in grado di: definire una road map per il Digital Customer Service adattabdola alla propria realtà organizzativa.\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"clear\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eARGOMENTI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul class=\"\"\u003e\n\u003cli\u003e\u003cspan\u003ePerché offrire Digital Customer Service\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eI vantaggi del Digital Customer Service\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eAction plan: 5 passi integrare i canali digitali nel servizio clienti\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eL’importanza strategica di obiettivi e metriche\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eEsercitazione ‘Goal \u0026amp; KPI setting’\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"clear\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eA CHI È RIVOLTO\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\u003cspan\u003eCustomer Service e call-center Manager, Digital Marketing Manager e professionisti che puntano a sfruttare il servizio clienti digitale come leva per fidelizzare e acquisire clienti.\u003c\/span\u003e\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Experience School","offers":[{"title":"Default Title","offer_id":22946970271825,"sku":"","price":400.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0095\/0910\/9841\/products\/Tavola_disegno_1_customerservicepiano.png?v=1557159004","url":"https:\/\/lippocastano.myshopify.com\/products\/digital-customer-service-il-piano-d-azione","provider":"L'Ippocastano","version":"1.0","type":"link"}