{"product_id":"digital-customer-service-gli-ingredienti-vincenti","title":"Digital Customer Service: gli ingredienti vincenti","description":"\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eCONTENUTI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003eSono necessarie competenze specifiche per gestire al meglio le conversazioni digitali con i clienti e strumenti tecnologici specifici. In questo modulo scoprirai come formare un team di assistenti clienti digitali e le principali caratteristiche di una piattaforma omnicanale di Digital Customer Service\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eDOCENTE\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003e\u003cimg class=\"alignleft size-medium wp-image-236\" src=\"https:\/\/exp.school\/wp-content\/uploads\/2019\/02\/Fabrizio_CX2020-400x267-400x267.jpg\" alt=\"\" srcset=\"https:\/\/exp.school\/wp-content\/uploads\/2019\/02\/Fabrizio_CX2020-400x267.jpg 400w, https:\/\/exp.school\/wp-content\/uploads\/2019\/02\/Fabrizio_CX2020-400x267-250x167.jpg 250w, https:\/\/exp.school\/wp-content\/uploads\/2019\/02\/Fabrizio_CX2020-400x267-150x100.jpg 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"200\"\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https:\/\/exp.school\/2019\/02\/27\/paolo-fabrizio\/\"\u003ePaolo Fabrizio\u003c\/a\u003e, autore dei volumi ‘La rivoluzione del Social Customer Service’ e ‘Vendere con il servizio clienti’\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cbr\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eOBIETTIVI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003eAlla conclusione del corso i partecipanti saranno in grado di impostare un iter per selezionare e formare il proprio Digital Customer Service Team. Inoltre conosceranno i must-have di un a piattaforma digitale omnicanale per effettuare scelte mirate in base alle proprie esigenze specifiche\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eARGOMENTI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003ePerché creare un team DCS\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDove scegliere le persone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCome selezionarle [skill, attitudini e competenze]\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eEsercitazione ‘di quante persone ho bisogno?\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eL’iter di formazione\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eLe caratteristiche essenziali di una piattaforma di Digital Customer Service\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eCosa tenere in considerazione\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eEsercitazione – costruisci il tuo framework per comparare le piattaforme\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n \u003c\/div\u003e\n\u003cdiv class=\"clear\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eA CHI E' RIVOLTO\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003e\u003cspan\u003eCustomer Service e call-center Manager, Digital Marketing Manager e professionisti che puntano a sfruttare il servizio clienti digitale come leva per fidelizzare e acquisire clienti.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"clear\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eLA PROSSIMA DATA\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003e10 maggio 2019 dalle 9:30 alle 17:00\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Experience School","offers":[{"title":"Prossima data","offer_id":22947057107025,"sku":"","price":500.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0095\/0910\/9841\/products\/Tavola_disegno_1_customerserviceingredienti.png?v=1557158420","url":"https:\/\/lippocastano.myshopify.com\/products\/digital-customer-service-gli-ingredienti-vincenti","provider":"L'Ippocastano","version":"1.0","type":"link"}