{"product_id":"creare-e-gestire-chat-efficaci","title":"Creare e gestire Chat efficaci","description":"\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eCONTENUTI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003cp\u003eIntegrare la live chat nel servizio clienti è un progetto. Attraverso esempi reali e role play, verranno definite le best practices per la comunicazione efficace in chat, base per creare una relazione di fiducia con il cliente.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eOBIETTIVI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003eAlla conclusione del corso i partecipanti saranno in grado di progettare l’introduzione di una live chat nel servizio clienti, conoscendone i KPI fondamentali e gli aspetti strategici.\u003c\/div\u003e\n\u003cdiv class=\"clear\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003e\u003c\/div\u003e\n\u003cdiv class=\"message-title\"\u003eARGOMENTI\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003e\n\u003col\u003e\n\u003cli\u003ePerché gli utenti apprezzano la live chat\u003c\/li\u003e\n\u003cli\u003eCome adattare la chat alla propria organizzazione\u003c\/li\u003e\n\u003cli\u003e10 best practices per la chat efficace: le persone fanno la differenza.\u003c\/li\u003e\n\u003cli\u003eAnalisi di casi reali\u003c\/li\u003e\n\u003cli\u003eI KPI principali di un servizio clienti in chat\u003c\/li\u003e\n\u003cli\u003eRole play: simulazione pratica di interazione in chat.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"clear\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"shortcode-listing shortcode-message\"\u003e\n\u003cdiv class=\"message-title\"\u003eA CHI E' RIVOLTO\u003c\/div\u003e\n\u003cdiv class=\"message-content\"\u003eResponsabili customer care, Teamleader, Manager e supervisori area Customer Service \/ Call Center\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Experience School","offers":[{"title":"Prossima data","offer_id":23151508455505,"sku":"","price":500.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0095\/0910\/9841\/products\/chatefficaci.jpg?v=1558357371","url":"https:\/\/lippocastano.myshopify.com\/products\/creare-e-gestire-chat-efficaci","provider":"L'Ippocastano","version":"1.0","type":"link"}